The Old Dairy Health Centre

103A Rosendale Road, London, SE21 8EZ

NHS

Telephone: 020 8761 8070

Fax: 020 8761 7310

lamccg.odhc@nhs.net

NHS 111

NHS 111 is a new service that’s being introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

To find out if the service is available where you live expand the ‘NHS111 areas’ section, below.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

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Patient Participation Group

Patient Survey

1 ABOUT YOUR MOST RECENT CONSULTATION WITH THE DOCTOR, NURSE OR HEALTHCARE ASSISTANT
2 RECEPTIONISTS AND APPOINTMENTS
3 REPEAT PRESCRIPTIONS
4 CONSULTATIONS, OPENING HOURS AND GENERAL PRACTICE OVERVIEW
5 ABOUT YOU
  • PLEASE HELP US TO PROVIDE THE HIGHEST STANDARD OF CARE BY COMPLETING THIS SHORT SURVEY WHICH HAS BEEN DEVELOPED IN COLLABORATION WITH THE OLD DAIRY HEALTH CENTRE'S PATIENT PARTICIPATION GROUP. FEEDBACK FROM THIS SURVEY WILL HELP US TO IDENTIFY AREAS THAT MAY NEED IMPROVEMENT AND TO DEVELOP AN ACTION PLAN FOR 2017-2018. WE WILL THEN WORK TOGETHER WITH YOUR PPG TO ACHIEVE THE GOALS SET OUT IN THAT ACTION PLAN. YOUR OPINIONS ARE VERY VALUABLE AND WILL BE COMPLETELY CONFIDENTIAL
  • Very goodGoodSatisfactoryPoorVery poorDoes not apply
    Putting you at ease?
    Being polite and considerate?
    Listening to you?
    Giving you enough time?
    Assessing your medical condition?
    Explaining your condition and treatment?
    Involving you in decisions about your care?
    Providing or arranging treatment for you?
    Did you have confidence that the doctor is honest and trustworthy?
    Did you have confidence that the doctor will keep your information confidential?
    Would you be completely happy to see this Doctor again?
  • Very goodGoodSatisfactoryPoorVery poorDoes not apply
    Putting you at ease?
    Listening to you?
    Giving you enough time?
    Explaining your condition and treatment?
    Involving you in decisions about your care?
    Providing or arranging treatment for you?
    Would you be completely happy to see this Nurse again?
  • Very goodGoodSatisfactoryPoorVery poorDoes not apply
    Putting you at ease?
    Being polite and considerate?
    Listening to you?
    Giving you enough time?
    Explaining your condition and treatment?
    Involving you in decisions about your care?
    Providing or arranging treatment for you?
    Would you be completely happy to see this Healthcare Assistant again?

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Online Appointment Booking

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Friends & Family Test

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Are you in our Catchment Area?

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PHQ-9 Depression Assessment

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Opening Times

  • Monday
    08:00am - 20:00pm
  • Tuesday
    08:00am - 18:30pm
  • Wednesday
    08:00am - 18:30pm
  • Thursday
    08:00am - 18:30pm
  • Friday
    08:00am - 18:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED