The Old Dairy Health Centre Covid-19 Protocol

Changes to Medication Procedure

In view of the Covid-19 pandemic, we are changing the way the surgery operates to reduce the risk of infection to both our patients and staff.

Please do not request medication early as the request will be rejected. The doctors will not be accepting phone calls to discuss this.

Please order your medication online wherever possible or leave  paper request with your name, date of birth and details of medication requested in the box outside the surgery during opening hours.

If you have not nominated a pharmacy your prescriptions will be sent directly to Dulwich Pharmacy for collection.

Changes to the Appointments Procedure

All appointments will now be triaged by a doctor, so it will no longer be possible to book an appointment via the front desk or online.

The walk-in clinic will now stop until further notice.

There will now be a telephone triage clinic in the morning for urgent problems, and again in the afternoon. If a patient needs to be seen the doctor will arrange this.

There will be a limited number of appointments for more routine matters available early each afternoon, which can be booked by a doctor. Please contact reception to request one of these, remembering to give full details of the problem/reason you wish to be seen. If you do not have internet access, please telephone reception on 020 8761 8070.

Everyone entering the building will need give the reason to the receptionist via the front door intercom.

Thank you for your co-operation in these difficult times.

Dr Rosemary Leonard, Covid-19 Practice Lead

16th March 2020

Stay at home if you have coronavirus symptoms

Stay at home for 7 days if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you’ve started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you’re staying at home.

Testing for coronavirus is not needed if you’re staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days
  • Click on this link to use the 111 coronavirus service
  • Only call 111 if you cannot get help online.

Tips for staying at home

It’s important to stay at home to stop coronavirus spreading.


  • try to keep at least 2 metres (3 steps) from other people in your home, particularly older people or those with long-term health conditions
  • ask friends and family and delivery services to deliver things like food shopping and medicines – but avoid contact with them
  • sleep alone if possible
  • regularly wash your hands with soap and warm water for at least 20 seconds
  • try to stay away from older people and those with long-term health conditions
  • drink plenty of water and take everyday painkillers, such as paracetamol and ibuprofen, to help with your symptoms


  • do not have visitors (ask people to leave deliveries outside)
  • do not leave the house, for example to go for a walk, to school or public places

Social Prescriber

We welcome Jane Darling to our team. Jane is our Social Prescriber Link Worker and she works with us on Mondays. Link workers give people time, focusing on ‘what matters to me’ and taking a holistic approach to people’s health and wellbeing. They connect people to community groups and statutory services for practical and emotional support. If you want to speak with Jane please contact the surgery for an appointment.

MyCommunity Directory

MYcommunity Directory is a list of services in Lambeth to help make accessing information as straightforward as possible.

The online directory is part of the services provided by the Independent Living and Carers’ Partnership (ILCP) and powered by Age UK Lambeth. The Directory is funded by Lambeth Council.

It provides information on everything from practical services, like advice on benefits and finding help at home to community services like social activities and help with health and wellbeing. As the Directory grows, it is anticipated to become the best first place to look for information, help, care and support in Lambeth.

The Directory also has a simple Eligibility Checker for Adult Social Care. This helps you work out if you may be entitled to help from Adult Social Care or not. It points you to their SAIL service in case you are not.

Acute Walk-in Clinics

We now have an walk-in clinic every morning for acute problems – for an example list of acute items and more details, please click HERE. Please note that this is a walk-in and wait clinic and is organised on a first-come, first-served basis.

When we are closed

When our practice is closed you can still get support. Please click HERE for up-to-date information on how you can access medical help when we are closed.

Self Care

Self-care is about keeping fit and healthy, understanding when you can look after yourself, when a pharmacist can help, and when to get advice from your GP or another health professional.