The Old Dairy Health Centre

19B Croxted Road, London SE21 8SZ

NHS

Telephone: 020 8761 8070

Fax: 020 8761 7310

lamccg.odhc@nhs.net

Self-Care

What is self care?

Self care is about looking after yourself in a healthy way. It can be anything from brushing your teeth, doing some exercise, managing common conditions (also called minor ailments) like headaches, colds and flu or living with a long-term health problem, such as asthma or diabetes.

In the video below, GP and self care advocate Dr Gill Jenkins discusses the important role patients play in managing minor ailments and their own health, and how self care can result in a better, healthier, more independent life.

Self care for common conditions

Did you know that one in five GP visits are for common conditions, such as backache, headache or cough?

For most people, these common conditions are not serious health problems – you just want to know how to relieve it and you want a treatment that acts fast. You also want to know how long you’re going to suffer or, what you should do if your symptoms change.

The good news is that self care can help you manage most of these problems. It may mean you don’t have to spend time waiting to see your GP and can get on with tackling your symptoms. Self care for common conditions can also help free up some of your GP’s time, making it easier to get an appointment when you have a more serious condition.

Did you know?

  • One in every five GP visits are for common conditions, such as backache, headache or cough.
  • Many patients visits their GP or Accident and Emergency department with common conditions which could have been treated with advice from their community pharmacist.
  • Every time you see a GP it costs the NHS £36 on average. 
  • A visit to Accident and Emergency can cost up to £130. 
  • Last year in Lambeth, the NHS spent over £1 million on over the counter products that you can easily get without a prescription.

How self care helps your local NHS

Many common conditions can be treated at home with the support of your local pharmacy if needed. Over the counter products for self care are things like pain relief and cough and cold remedies. These items can be bought from pharmacies, supermarkets and discount stores without a prescription. You can get them without an appointment or seeing a doctor. They are also often cheaper this way.

  • You will help ease the pressure on NHS services for common conditions that could be managed at home.
  • You can help free up some of your GP or nurse’s time, making it easier to get an appointment when you have a more serious or complex condition.
  • You will help to reduce the amount spent by your local NHS on medicines that are available over the counter.

LOCALLY NHS LAMBETH CCG NO LONGER SUPPORTS THE ROUTINE PRESCRIBING OF MEDICATIONS FOR COMMON CONDITIONS SUCH AS ACUTE (SHORT-TERM) ILLNESSES, MINOR AND/OR SELF-LIMITING CONDITIONS SUCH AS HEADACHE, COUGHS AND COLDS.

Ask your pharmacist for advice

Your local pharmacist can give you friendly, expert advice on self care of common conditions. They can recommend over-the-counter medicines that can help with lots of common conditions.  

Many pharmacies are open during evenings and weekends so you can see your local pharmacist anytime. Just walk in, you don’t need an appointment. You can have a confidential consultation with the pharmacist in a private area of the pharmacy.
If your condition needs the attention of a GP or another healthcare professional, the pharmacist will recognise this. They will advise you to see your GP or the most appropriate healthcare professional.

You can find your nearest pharmacist on the NHS Choices website

You can download Lambeth CCG’s Position Statement for Self-Care Medicines and the Self-Care Leaflet below.

Position Statement for Self care medicines FINAL Oct 2017

NHS Lambeth CCG Self Care Leaflet A5 Oct 17

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Patient Participation Group

Patient Survey

1 ABOUT YOUR MOST RECENT CONSULTATION WITH THE DOCTOR, NURSE OR HEALTHCARE ASSISTANT
2 RECEPTIONISTS AND APPOINTMENTS
3 REPEAT PRESCRIPTIONS
4 CONSULTATIONS, OPENING HOURS AND GENERAL PRACTICE OVERVIEW
5 ABOUT YOU
  • PLEASE HELP US TO PROVIDE THE HIGHEST STANDARD OF CARE BY COMPLETING THIS SHORT SURVEY. FEEDBACK FROM THIS SURVEY WILL HELP US TO IDENTIFY AREAS THAT MAY NEED IMPROVEMENT AND TO DEVELOP AN ACTION PLAN. WE WILL THEN WORK TOGETHER WITH YOUR PATIENT PARTICIPATION GROUP TO ACHIEVE THE GOALS SET OUT IN THAT ACTION PLAN. YOUR OPINIONS ARE VERY VALUABLE AND WILL BE COMPLETELY CONFIDENTIAL
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    Putting you at ease?
    Being polite and considerate?
    Listening to you?
    Giving you enough time?
    Assessing your medical condition?
    Explaining your condition and treatment?
    Involving you in decisions about your care?
    Providing or arranging treatment for you?
    Did you have confidence that the doctor is honest and trustworthy?
    Did you have confidence that the doctor will keep your information confidential?
    Would you be completely happy to see this Doctor again?
  • Very goodGoodSatisfactoryPoorVery poorDoes not apply
    Putting you at ease?
    Listening to you?
    Giving you enough time?
    Explaining your condition and treatment?
    Involving you in decisions about your care?
    Providing or arranging treatment for you?
    Would you be completely happy to see this Nurse again?
  • Very goodGoodSatisfactoryPoorVery poorDoes not apply
    Putting you at ease?
    Being polite and considerate?
    Listening to you?
    Giving you enough time?
    Explaining your condition and treatment?
    Involving you in decisions about your care?
    Providing or arranging treatment for you?
    Would you be completely happy to see this Healthcare Assistant again?

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Opening Times

  • Monday
    08:00am - 20:00pm
  • Tuesday
    08:00am - 18:30pm
  • Wednesday
    08:00am - 18:30pm
  • Thursday
    08:00am - 18:30pm
  • Friday
    08:00am - 18:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED