The Old Dairy Health Centre

The Old Dairy Health Centre

19B Croxted Road, London SE21 8SZ

It's Saturday 9:07 PMSorry, we're closed

NHS

Telephone: 020 8761 8070

Fax: 020 8761 7310

lamccg.odhc@nhs.net

Sharing your information within the Local Health Service in Lambeth

Local Care Record

 

Your local NHS organisations in Lambeth have a duty to keep complete, accurate and up-to-date information about your health, so that you can receive the best possible care.

Sometimes the people caring for you need to share some of your information with others that are also supporting you. This could include GPs, hospital based specialists, nurses and health visitors.

To enable this information sharing to happen more quickly and to improve the care you receive, a new process has been put in place in Lambeth called the Local Care Record.

Through existing computer systems, this will join up care records held on your GP practice with the 3 main local hospital organisations, namely Guy’s & St Thomas’, King’s College Hospital and South London and Maudsley NHS Foundation Trusts.

Information is only shared when it is needed to make your care and treatment safer, easier and faster and only with those people directly involved in your care. This could include allowing a hospital doctor to see the medication that a GP has prescribed for you when you go into hospital or allowing a GP to see what care, tests or treatment you received while in hospital.

The doctor or healthcare professional treating you will inform you that they are accessing your shared Local Care Record. However, in an emergency situation where you may not be conscious or able to give consent, they will access your information to give you the best care.

Above all the Local Care Record will allow professionals supporting you to work with you to make safer and better decisions about your care.

To find out how to opt out (should you wish to) ask our receptionists to add read code “93C1” to your record; read codes are essentially flags with our computer systems. Should you choose to opt out we must point out that this may effect the care you receive.

 

Click here for a leaflet on how your information is used in Lambeth

 

 

Fair Processing Notice – Lambeth CCG (click here for CCG website)

 

The purpose of this notice is to inform you of the type of information (including personal information) that Lambeth Clinical Commissioning Group (CCG) holds, how that information is used, who we may share that information with, and how we keep it secure and confidential.

 

What we do 

 The CCG is responsible for planning and buying (also known as commissioning) health services from healthcare providers such as hospitals, for our local population to ensure the highest quality of healthcare.  We also have a performance and quality monitoring role of these services, which includes responding to any concerns from our patients on services offered.

 

How we collect and use information 

 We collect and use information to allow us to plan the provision of healthcare services.  Most of the information that we usually collect and use is anonymous.  In some circumstances we need your explicit consent to collect your information. We may also ask that the information from your healthcare providers, such as your GP and hospitals, is combined and joined up in order to better support you to stay well and for us to better plan the services we buy.

As outlined in the NHS Constitution, we are committed to protecting your rights and responsibilities as a patient.  These include your right to confidentiality and giving you access to your health information.  You have the right to ask whether we have access to your information, and to choose that you do not want your information managed by us for certain purposes.

Examples of how we use your information include:  

  • Evaluation and review of services such as checking their quality and efficiency
  • Investigating complaints and legal claim
  • Making sure our services can meet patient needs, now and in the future
  • Preparing statistics on NHS performance
  • Reviewing the care we provide to make sure it is of the highest standard.

 

 

 

 

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Patient Participation Group

Patient Survey

1 ABOUT YOUR MOST RECENT CONSULTATION WITH THE DOCTOR, NURSE OR HEALTHCARE ASSISTANT
2 RECEPTIONISTS AND APPOINTMENTS
3 REPEAT PRESCRIPTIONS
4 CONSULTATIONS, OPENING HOURS AND GENERAL PRACTICE OVERVIEW
5 ABOUT YOU
  • PLEASE HELP US TO PROVIDE THE HIGHEST STANDARD OF CARE BY COMPLETING THIS SHORT SURVEY. FEEDBACK FROM THIS SURVEY WILL HELP US TO IDENTIFY AREAS THAT MAY NEED IMPROVEMENT AND TO DEVELOP AN ACTION PLAN. WE WILL THEN WORK TOGETHER WITH YOUR PATIENT PARTICIPATION GROUP TO ACHIEVE THE GOALS SET OUT IN THAT ACTION PLAN. YOUR OPINIONS ARE VERY VALUABLE AND WILL BE COMPLETELY CONFIDENTIAL
  • Very goodGoodSatisfactoryPoorVery poorDoes not apply
    Putting you at ease?
    Being polite and considerate?
    Listening to you?
    Giving you enough time?
    Assessing your medical condition?
    Explaining your condition and treatment?
    Involving you in decisions about your care?
    Providing or arranging treatment for you?
    Did you have confidence that the doctor is honest and trustworthy?
    Did you have confidence that the doctor will keep your information confidential?
    Would you be completely happy to see this Doctor again?
  • Very goodGoodSatisfactoryPoorVery poorDoes not apply
    Putting you at ease?
    Listening to you?
    Giving you enough time?
    Explaining your condition and treatment?
    Involving you in decisions about your care?
    Providing or arranging treatment for you?
    Would you be completely happy to see this Nurse again?
  • Very goodGoodSatisfactoryPoorVery poorDoes not apply
    Putting you at ease?
    Being polite and considerate?
    Listening to you?
    Giving you enough time?
    Explaining your condition and treatment?
    Involving you in decisions about your care?
    Providing or arranging treatment for you?
    Would you be completely happy to see this Healthcare Assistant again?

Friends & Family Test

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Opening Times

  • Monday
    08:00am - 20:00pm
  • Tuesday
    08:00am - 18:30pm
  • Wednesday
    08:00am - 18:30pm
  • Thursday
    08:00am - 18:30pm
  • Friday
    08:00am - 18:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED