The Old Dairy Health Centre Covid-19 Protocol

In view of the Covid-19 Pandemic, we are changing the way the surgery operates to reduce the risk of infection to both our patients and staff as follows: –

Changes to Medication Procedure

Please do not request medication early as the request will be rejected. The doctors will not be accepting phone calls to discuss this.
Please order your medication online or via email wherever possible or leave paper request your name, date of birth and details of medication requested in the box outside the surgery during opening hours.
If you have not nominated a pharmacy your prescriptions will be sent directly to Dulwich Pharmacy for collection.

Changes to the Appointments Procedure

All appointments will now be triaged by a doctor, so it will no longer be possible to book an appointment via the front desk or online.
The walk-in clinic will now stop until further notice.
There will now be a telephone triage clinic in the morning for urgent problems, and again in the afternoon. If a patient needs to be seen the doctor will arrange this.
There will be a limited number of appointments for more routine matters available early each afternoon, which can be booked by a doctor. Please email the surgery to request one of these, remembering to give full details of the problem/reason you wish to be seen. If you do not have internet access, please telephone reception.
Everyone entering the building will need give the reason to the receptionist via the front door intercom.

Thank you for your co-operation in these difficult times.

Dr Rosemary Leonard, Covid-19 Practice Lead

16^th March 2020

Stay at home if you have coronavirus symptoms

Stay at home for 7 days if you have either:

a high temperature – you feel hot to touch on your chest or back
a new, continuous cough – this means you’ve started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you’re staying at home.

Testing for coronavirus is not needed if you’re staying at home.

Use the NHS 111 online coronavirus service if:

you feel you cannot cope with your symptoms at home
your condition gets worse
your symptoms do not get better after 7 days

Click on this link to Use the 111 coronavirus service

Only call 111 if you cannot get help online.

Tips for staying at home

It’s important to stay at home to stop coronavirus spreading.

Do

try to keep at least 2 metres (3 steps) from other people in your home, particularly older people or those with long-term health conditions
ask friends and family and delivery services to deliver things like food shopping and medicines – but avoid contact with them
sleep alone if possible
regularly wash your hands with soap and warm water for at least 20 seconds
try to stay away from older people and those with long-term health conditions
drink plenty of water and take everyday painkillers, such as paracetamol and ibuprofen, to help with your symptoms

Don’t

do not have visitors (ask people to leave deliveries outside)
do not leave the house, for example to go for a walk, to school or public places

Social Prescriber

We welcome Jane Darling to our team. Jane is our Social Prescriber Link Worker and she works with us on Mondays. Link workers give people time, focusing on ‘what matters to me’ and taking a holistic approach to people’s health and wellbeing. They connect people to community groups and statutory services for practical and emotional support. If you want to speak with Jane please contact the surgery for an appointment.

MyCommunity Directory

MYcommunity Directory is a list of services in Lambeth to help make accessing information as straightforward as possible.

The online directory is part of the services provided by the Independent Living and Carers’ Partnership (ILCP) and powered by Age UK Lambeth. The Directory is funded by Lambeth Council.

It provides information on everything from practical services, like advice on benefits and finding help at home to community services like social activities and help with health and wellbeing. As the Directory grows, it is anticipated to become the best first place to look for information, help, care and support in Lambeth.

The Directory also has a simple Eligibility Checker for Adult Social Care. This helps you work out if you may be entitled to help from Adult Social Care or not. It points you to their SAIL service in case you are not.

Acute Walk-in Clinics

We now have an walk-in clinic every morning for acute problems – for an example list of acute items and more details, please click HERE. Please note that this is a WALK-IN and WAIT clinic and is organised on a first-come, first-served basis.

When we are closed

When our practice is closed you can still get support. Please click HERE for up-to-date information on how you can access medical help when we are closed.

Self Care

Self-care is about keeping fit and healthy, understanding when you can look after yourself, when a pharmacist can help, and when to get advice from your GP or another health professional. Find out more HERE.

New Feedback Email Address

To feedback to our Management Team, please use our new email address, lamccg,odhcfeedback@nhs,net.

The Old Dairy Health Centre

19B Croxted Road, London SE21 8SZ

It's Friday 12:01 AM — Sorry, we're closed

Telephone: 020 8761 8070

Fax: 020 8761 7310

lamccg.odhc@nhs.net

Welcome to The Old Dairy Health Centre

Want to see pictures of the New Site’s progression? Click on the following link https://theodhc.co.uk/new-premises/ or like our page on Facebook for up to date information.

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1 ABOUT YOUR MOST RECENT CONSULTATION WITH THE DOCTOR, NURSE OR HEALTHCARE ASSISTANT
2 RECEPTIONISTS AND APPOINTMENTS
3 REPEAT PRESCRIPTIONS
4 CONSULTATIONS, OPENING HOURS AND GENERAL PRACTICE OVERVIEW
5 ABOUT YOU

PLEASE HELP US TO PROVIDE THE HIGHEST STANDARD OF CARE BY COMPLETING THIS SHORT SURVEY. FEEDBACK FROM THIS SURVEY WILL HELP US TO IDENTIFY AREAS THAT MAY NEED IMPROVEMENT AND TO DEVELOP AN ACTION PLAN. WE WILL THEN WORK TOGETHER WITH YOUR PATIENT PARTICIPATION GROUP TO ACHIEVE THE GOALS SET OUT IN THAT ACTION PLAN. YOUR OPINIONS ARE VERY VALUABLE AND WILL BE COMPLETELY CONFIDENTIAL
The Doctor/Nurse/Healthcare Assistant I saw was:-*
I came to see the Doctor/Nurse/Healthcare Assistant for:-
How good was your Doctor at:*
Very good Good Satisfactory Poor Very poor Does not apply
Putting you at ease?
Being polite and considerate?
Listening to you?
Giving you enough time?
Assessing your medical condition?
Explaining your condition and treatment?
Involving you in decisions about your care?
Providing or arranging treatment for you?
Did you have confidence that the doctor is honest and trustworthy?
Did you have confidence that the doctor will keep your information confidential?
Would you be completely happy to see this Doctor again?
If you have any additional comments about this doctor please add them here:
How good was your Nurse at:*
Very good Good Satisfactory Poor Very poor Does not apply
Putting you at ease?
Listening to you?
Giving you enough time?
Explaining your condition and treatment?
Involving you in decisions about your care?
Providing or arranging treatment for you?
Would you be completely happy to see this Nurse again?
If you have any additional comments about this Nurse please add them here:
How good was your Healthcare Assistant at:*
Very good Good Satisfactory Poor Very poor Does not apply
Putting you at ease?
Being polite and considerate?
Listening to you?
Giving you enough time?
Explaining your condition and treatment?
Involving you in decisions about your care?
Providing or arranging treatment for you?
Would you be completely happy to see this Healthcare Assistant again?
If you have any additional comments about this HCA please add them here:

How helpful do you find the receptionists?*
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How easy is it to get through to someone at the Practice on the phone?*
Very easy Fairly easy Not very easy Not at all easy Don't know Haven't tried
How easy is it to speak to a doctor or nurse on the phone?*
Very easy Fairly easy Not very easy Not at all easy Don't know Haven't tried
If you need to see a doctor urgently can you get seen on the same day?*
Yes No Don't know/never needed to
How important is it to you to be able to book appointments ahead of time?*
Important Not important
How easy is it to book ahead?*
Very easy Fairly easy Not very easy Not at all easy Don't know Haven't tried
How do you normally book your appointments?*
In person By phone Online Doesn't apply
Which of the following methods would you prefer to use to book your appointments?*
In person By phone Online Doesn't apply
At times when you want to see A PARTICULAR DOCTOR - how quickly do you usually get seen?*
Same day or next day 2-4 days 5 days or more I don't usually need to be seen quickly Don't know, never tried
At times when you want to see A PARTICULAR DOCTOR how do you rate how quickly you get seen?*
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At times when you are willing to see ANY DOCTOR how quickly do you usually get seen?*
Same day or next day 2-4 days 5 days or more I don't usually need to be seen quickly Don't know, never tried
When you are willing to see ANY DOCTOR - how do you rate how quickly you get seen?*
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Do you take regular medication?*
Yes No (please go to the next page)
How do you find the system for ordering repeat medication?*
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How do you order your repeat prescriptions?*
Online - website Online - Patient Access Email to the Practice By post In person
How would you rate the repeat prescription service?*
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Do you use the electronic prescribing service? (The option to have your prescription sent to a pharmacy of your choice)*
Yes No Don't know about it
How would you rate the electronic prescribing service?*
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All patients on regular medication must have at least one medication review a year. This is a special appointment to discuss your medication with you. Do you know when your medication review is due?*
Yes No I was not aware I had to have a medication review
Please add any comments you wish to make about repeat prescriptions here?

How clean do you find the GP Surgery?*
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Thinking of your most recent consultation with a doctor/nurse, how long after your appointment time did you wait to be seen?*
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Is the Practice currently open at times that are convenient to you?*
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Which of the following additional opening hours would make it easier for you to see or speak to someone?*
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Thinking about the care you receive from the doctors, nurses and healthcare assistants overall, how well does the Practice help you to:*
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Monday
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Tuesday
08:00am - 18:30pm

Wednesday
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Saturday
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	Very good	Good	Satisfactory	Poor	Very poor	Does not apply
Putting you at ease?
Being polite and considerate?
Listening to you?
Giving you enough time?
Assessing your medical condition?
Explaining your condition and treatment?
Involving you in decisions about your care?
Providing or arranging treatment for you?
Did you have confidence that the doctor is honest and trustworthy?
Did you have confidence that the doctor will keep your information confidential?
Would you be completely happy to see this Doctor again?

	Very well	Unsure	Not very well	Does not apply
Understand your health problems?
Cope with your health problems?
Keep yourself healthy?