The Old Dairy Health Centre

103A Rosendale Road, London, SE21 8EZ

NHS

Telephone: 020 8761 8070

Fax: 020 8761 7310

lamccg.odhc@nhs.net

Appointments

TELEPHONE TRIAGE APPOINTMENTS

All morning appointments will be telephone triage appointments.  Patients will be able to call from 8.30 am to 9.30 am and will be given an telephone consultation appointment whereby the doctor will call the patient back at an approximate time. If following the consultation a patient needs to be seen, the doctor will invite him/her in either at the end of surgery that morning or later in the day.  This new system enables the doctors to consult with at least 50 patients each morning and will nullify the need for patients to call at exactly 8.30 am every day to try and get an appointment.

PRE-BOOKABLE APPOINTMENTS

These appointments are usually for those patients who the doctors have asked to return for a follow-up appointment in the future and for those patients who may have a chronic disease and need to be monitored regularly.  These appointments will now be available in the afternoons.

NEXT DAY APPOINTMENTS

There are some appointments that become available for the next day for those patients who do not need to be seen urgently but need to be seen within a week.  Again, these appointments will now be available in the afternoons and evenings only.

LATE EVENING AND SATURDAY APPOINTMENTS

There are late appointments available on Mondays, and there is a Saturday morning clinic once a month with Dr Leonard.  These appointments are for our patients who work and cannot attend during the day.

PATIENT ONLINE

This service allows you to book appointments online, request your repeat medication and view your own records from the day you request to joing the service. Please ask at reception for your login details and instructions on how to join. Please be aware that you’ll need to provide photo ID with your request.

EMERGENCY APPOINTMENTS

If you call and all the appointments have been taken but you feel you need to be seen as a matter of urgency, you may be asked to come at the end of the afternoon surgery and wait to be seen.

Please note that this is not a booked appointment and you may have to wait a while to be seen.  The doctor may decide to see the most urgent patients first.

CANCELLING AN APPOINTMENT

If you are unable to keep your appointment please make every effort to cancel it well in advance so that it may be offered to someone else.

Please note that if you are late for an appointment you MAY NOT be seen if you are more than 10 minutes late.  The doctor or nurse may still agree to see you if you are late but you may have to wait to be seen after those patients who arrive on time for theirappointments.

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Patient Participation Group

Patient Survey

1 ABOUT YOUR MOST RECENT CONSULTATION WITH THE DOCTOR, NURSE OR HEALTHCARE ASSISTANT
2 RECEPTIONISTS AND APPOINTMENTS
3 REPEAT PRESCRIPTIONS
4 CONSULTATIONS, OPENING HOURS AND GENERAL PRACTICE OVERVIEW
5 ABOUT YOU
  • PLEASE HELP US TO PROVIDE THE HIGHEST STANDARD OF CARE BY COMPLETING THIS SHORT SURVEY WHICH HAS BEEN DEVELOPED IN COLLABORATION WITH THE OLD DAIRY HEALTH CENTRE'S PATIENT PARTICIPATION GROUP. FEEDBACK FROM THIS SURVEY WILL HELP US TO IDENTIFY AREAS THAT MAY NEED IMPROVEMENT AND TO DEVELOP AN ACTION PLAN FOR 2017-2018. WE WILL THEN WORK TOGETHER WITH YOUR PPG TO ACHIEVE THE GOALS SET OUT IN THAT ACTION PLAN. YOUR OPINIONS ARE VERY VALUABLE AND WILL BE COMPLETELY CONFIDENTIAL
  • Very goodGoodSatisfactoryPoorVery poorDoes not apply
    Putting you at ease?
    Being polite and considerate?
    Listening to you?
    Giving you enough time?
    Assessing your medical condition?
    Explaining your condition and treatment?
    Involving you in decisions about your care?
    Providing or arranging treatment for you?
    Did you have confidence that the doctor is honest and trustworthy?
    Did you have confidence that the doctor will keep your information confidential?
    Would you be completely happy to see this Doctor again?
  • Very goodGoodSatisfactoryPoorVery poorDoes not apply
    Putting you at ease?
    Listening to you?
    Giving you enough time?
    Explaining your condition and treatment?
    Involving you in decisions about your care?
    Providing or arranging treatment for you?
    Would you be completely happy to see this Nurse again?
  • Very goodGoodSatisfactoryPoorVery poorDoes not apply
    Putting you at ease?
    Being polite and considerate?
    Listening to you?
    Giving you enough time?
    Explaining your condition and treatment?
    Involving you in decisions about your care?
    Providing or arranging treatment for you?
    Would you be completely happy to see this Healthcare Assistant again?

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Online Appointment Booking

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Friends & Family Test

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Are you in our Catchment Area?

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PHQ-9 Depression Assessment

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Opening Times

  • Monday
    08:00am - 20:00pm
  • Tuesday
    08:00am - 18:30pm
  • Wednesday
    08:00am - 18:30pm
  • Thursday
    08:00am - 18:30pm
  • Friday
    08:00am - 18:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED